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Quality Assurance Officer

Fortis Group

Posted Jul 01, 2021 7 views

PKR. 30,000 - 40,000/Month

FORTIS is looking for an experienced Quality Assurance Officer (QA) for their sales team calls campaign.

An ideal candidate must have excellent communication skills writing skills and listening skills.

Requirements:

Provide reports on sales call performance for the sales team.
Strong time management skills with the necessary skills to self-manage priorities ultimately maximizing productivity and efficiency
Responsible for end-to-end Quality Assurance Planning, Training Planning, and execution of the plan of the entire project.
Provide reports on the teams dialing times and key performance indicators.
Ensure that all team members are correctly entering all required data in an accurate and timely manner.
Provide employees with training and coaching to help them improve their skills.
Track the performance of employees to identify trends and make sure they meet sales and performance goals.
Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
Job Type: Full-time

Skills

Oral Written and Communication Skills Fluent In English and Call Logging Quality Assurance

Job Details

Industry:

Business Development

Functional Area:

Quality Assurance (QA)

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Bahria Town Rawalpindi, Rawalpindi, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Aug 02, 2021

Posting Date:

Jul 01, 2021

Fortis Group

Business Development · 11-50 employees - Rawalpindi

Fortis Group is a big corporate aims to promote excellence in various businesses. Currently, Fortis Group has planned to exceed in Real Estate, Organic Foods and Agriculture sector with a vision to organize numerous businesses under one roof.