Customer Support Representative

Forward Thinker IT Services SMC Pvt Ltd Unverified

Faisalabad , Pakistan

Posted May 12, 2021 223 views

PKR. 25,000 - 45,000/Month

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Job Description

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • Minimum 1-year experience as a Customer Service Representative or similar CS role
  • Familiarity with our industry is a plus point
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Minimum bachelor's degree. (Science subjects would be preferred)

MUST HAVE

  • Professional Correspondence Skill.

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
People's Colony No1, Faisalabad, Pakistan
Gender:
No Preference
Age:
22 - 30 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Fresh - 1 Year
Apply Before:
Jun 12, 2021
Posting Date:
May 12, 2021
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Forward Thinker IT Services SMC Pvt Ltd

Services · 11-50 employees - Faisalabad

Forward Thinker is an eCommerce agency providing a wide variety of services. We are known for developing statistics-based solutions that help them to produce tangible outcomes for their clients on the basis of calculated data and evidence Amazon Services Graphic Designing Web Development Customer S ...Read More

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