Be the customer’s first point of contact for any questions related to our projects
Own the question or issue until it is resolved to make sure the customer’s experience is a good one
Use customer service skills to put customers at ease and help them solve their technical problems
Remains knowledgeable about real estate markets and best practices.
Educates the clients on project market and their options.
Keeping records of customer interactions, transactions, comments and complaints.
Answer incoming calls; diagnose technical and application calls from customers, ensuring the customer’s need have fully been satisfied
Assist clients with usage of application including problem-solving application and network-related issues and running complimentary standard reports when customers need them and are unable to access our program(s) for technical reasons
Enter actions for all client contact in Company including notes detailed enough that subsequent users can track your actions
Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by customers
Resolves customer concerns raised during the complete process
Consistently follow and apply standard operating procedures.
Note: You must take this online test to complete your job application. Click the button to take the test now or visit your dashboard to take it later. You can also find a link to this test in your registered email address.