Customer Service Executive

Four Associates Unverified

Karachi , Pakistan

Posted Mar 18, 2020 248 views Report Job

PKR. 30,000 - 35,000/Month

Apply For This Job

Close

Job Description

  • Be the customer’s first point of contact for any questions related to our projects
  • Own the question or issue until it is resolved to make sure the customer’s experience is a good one
  • Use customer service skills to put customers at ease and help them solve their technical problems
  • Remains knowledgeable about real estate markets and best practices.
  • Educates the clients on project market and their options.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Answer incoming calls; diagnose technical and application calls from customers, ensuring the customer’s need have fully been satisfied
  • Assist clients with usage of application including problem-solving application and network-related issues and running complimentary standard reports when customers need them and are unable to access our program(s) for technical reasons
  • Enter actions for all client contact in Company including notes detailed enough that subsequent users can track your actions
  • Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by customers
  • Resolves customer concerns raised during the complete process
  • Consistently follow and apply standard operating procedures.

Job Details

Industry:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulshan-e-Iqbal, Karachi, Pakistan
Gender:
Male
Age:
27 - 40 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 18, 2020
Posting Date:
Mar 18, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Four Associates

Advertising / PR · 1-10 employees - Karachi

Four Associates

Similar Job Titles

Customer Service Executive

A & A Dispatch Services, Lahore, Pakistan
Posted Mar 17, 2020

Customer Service Executive

Lal Technologies, Multiple Cities, Pakistan
Posted Mar 13, 2020

Customer Support Representative

7P's Innovative Solutions, Karachi, Pakistan
Posted Mar 06, 2020

Customer Service Executive

Agility Logistics (Pvt) Ltd., Karachi, Pakistan
Posted Feb 20, 2020
View All