Recovery Officer

Fourteen Group is seeking a dedicated Recovery Officer to join our team in Peshawar. The Recovery Officer plays a crucial role in managing outstanding payments by maintaining consistent communication with customers and clients to ensure timely recovery of debts. This role requires a proactive approach to follow up on overdue accounts, coordinate with internal teams such as Accounts and Management, and maintain detailed records of all payment activities. The ideal candidate will possess strong negotiation and communication skills, as well as experience using Customer Relationship Management (CRM) software to track payment statuses and recovery efforts. The position demands responsibility, punctuality, confidence, and the ability to work both independently and collaboratively within the team to meet recovery targets. The Recovery Officer is responsible for managing payment recovery processes without direct team management duties. Candidates with 1 to 2 years of experience in recovery, collections, accounts, or related roles are preferred, especially those having field recovery experience. A bachelors degree in Business Administration, Commerce, Accounting, Finance, or related fields is desirable. The role involves regular reporting on recovery progress and handling customer interactions professionally to maintain positive relationships while addressing overdue payments. Basic computer skills, including MS Office and Excel, are essential to effectively perform daily documentation and reporting tasks.
Responsibilities

Follow up with customers and clients regarding outstanding payments using calls and visits to ensure recovery.
Maintain and update accurate records of recoveries, pending payments, and follow-up activities in the Customer Relationship Management (CRM) system.
Coordinate with the Accounts and Management teams to keep them informed about outstanding balances and recovery progress.
Prepare and submit regular reports on recovery status and outstanding payments to management.
Maintain professional and courteous communication with customers while addressing payment-related matters to preserve positive relationships.
Consistently follow up on overdue accounts and work diligently to achieve assigned recovery targets.
Perform additional recovery-related duties as assigned by management in a timely and efficient manner.
Utilize negotiation skills to resolve payment issues and establish mutually agreeable repayment plans when necessary.
Demonstrate strong organizational skills to manage multiple recovery cases simultaneously while maintaining meticulous records.
Work independently to plan and execute recovery strategies and collaborate as needed with other team members to support overall business objectives.
Exhibit punctuality, responsibility, and a target-oriented mindset to fulfill recovery goals within set deadlines.