Fraud and Risk Agent

We are seeking a detail-oriented Fraud and Risk Agent to join our team. In this role, you will be responsible for monitoring and reviewing transactions to identify unusual or suspicious activities. You will conduct investigations into potential fraud cases, collaborate with various internal teams to resolve issues, and contribute to enhancing our fraud prevention strategies. This position offers an opportunity to work in a dynamic, fast-paced environment where your analytical skills and attention to detail will directly impact the company’s risk management efforts.

Key Responsibilities

- Monitor real-time transactions using both internal and third-party tools to detect suspicious or high-risk activities.
- Investigate potential fraud cases, including account takeovers, identity theft, chargebacks, and other irregularities.
- Analyze emerging fraud trends and assist in developing rules and strategies aimed at minimizing financial losses.
- Escalate complex or high-impact cases to senior risk analysts or appropriate internal teams for further action.
- Collaborate closely with customer support, compliance, engineering, and legal departments to improve fraud detection processes and reduce risk.
- Prepare accurate and timely reports detailing fraud incidents, resolutions, and overall risk trends.
- Stay informed about the latest fraud typologies, regulatory requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering), and industry best practices.
- Respond promptly to inquiries from payment processors or financial institutions related to fraud investigations or disputes.
- Recommend enhancements to existing policies, workflows, and automation tools to strengthen fraud prevention measures.

Required Qualifications

- 0-1 years of experience in fraud detection, risk management, payments, or a related field, preferably within fintech, banking, or e-commerce sectors.
- Strong analytical and investigative skills with a keen eye for detail.
- Familiarity with fraud detection tools and internal case management systems, such as Salesforce.
- Understanding of regulatory frameworks including KYC and AML.
- Ability to think critically and work efficiently in a fast-paced, high-growth environment.
- Excellent written and verbal communication skills.
- Willingness to work flexible hours, including weekends or holidays as needed.

There are no additional preferred qualifications or benefits explicitly mentioned for this role. However, candidates who demonstrate adaptability and a proactive approach to fraud prevention will thrive in this position. This role provides valuable experience in risk management and fraud detection, offering a solid foundation for career growth in the financial and technology sectors.