Fraud and Risk Agent

We are seeking a detail-oriented Fraud and Risk Agent to join our team and help monitor transactions for unusual or suspicious activity. In this role, you will investigate potential fraud cases, collaborate with various departments to resolve issues, and contribute to enhancing our fraud prevention strategies. This position offers an opportunity to work in a dynamic environment where your analytical skills and attention to detail will directly impact the security and integrity of our financial operations.

Key Responsibilities

- Monitor real-time transactions using internal and third-party tools to identify suspicious or high-risk activity.
- Investigate cases involving potential fraud, account takeovers, identity theft, chargebacks, and other suspicious behaviors.
- Analyze emerging fraud trends and assist in developing rules and strategies to minimize financial losses.
- Escalate complex or high-impact cases to senior risk analysts or relevant internal teams for further action.
- Collaborate closely with customer support, compliance, engineering, and legal teams to refine processes and reduce fraud risks.
- Prepare accurate and timely reports detailing fraud incidents, resolutions, and risk trends.
- Stay current with fraud typologies, regulatory requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering), and industry best practices.
- Respond promptly to inquiries from payment processors or financial institutions regarding fraud or dispute cases.
- Recommend enhancements to policies, workflows, and automation tools to improve fraud detection and prevention efforts.

Required Qualifications

- 0-1 years of experience in fraud detection, risk management, payments, or a related field, preferably within fintech, banking, or e-commerce sectors.
- Strong analytical and investigative skills with a keen eye for detail.
- Familiarity with fraud detection tools and internal case management systems such as Salesforce.
- Understanding of regulatory frameworks including KYC and AML.
- Ability to think critically and work efficiently in a fast-paced, high-growth environment.
- Excellent written and verbal communication skills.
- Willingness to work flexible hours, including weekends or holidays as needed.

This role is ideal for candidates looking to start or grow their career in fraud prevention and risk management. You will gain valuable experience working alongside cross-functional teams and contribute to safeguarding our organization’s financial assets. If you are proactive, analytical, and eager to learn, this position offers a rewarding challenge in a supportive environment.