Job Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  •  Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Qualification:

  • Bachelor
  • Candidate with O/A levels will be given preference

Experience:

  • Atleast 1-year outbound call center experience

Requirements:

  •  English proficiency in speaking and writing.
  • Fluency in Speaking with a British/American accent.
  • Strong research skills.
  • Strong composition.
  • Detailed oriented.
  • Flexible behavior.

Skills:

  • Persuasive Speaking Skills.
  • Empathy.
  • Adaptability.
  •  Ability to Use Positive Language.
  • Clear Communication Skills.
  •  Self-Control.
  •  Taking Responsibility.
  • Patience.

Job Details

Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 08, 2022
Posting Date:
Jan 07, 2022

Freelance House Limited

Business Development · 11-50 employees - Lahore

Freelance House Limited is Lahore, Pakistan based firm that provides SEO, Web Design & Development, Content Writing and Marker Research services in most affordable price. It has highly qualified and experienced professionals associated with it.

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