Posted Sep 26, 2017 7 views
1. Maintaining customers focus on all times and answering to customer’s inquiries using the
standard guidelines.
2. Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow-up to ensure resolution, Keep records of customer interactions,
process customer accounts, and file documents
3. Maintaining records through PUKS of all transactions and interactions made with
customers.
4. Perform various customer service activities, including upselling and handling new &
existing accounts.
5. Maintain, grow, and build long-term relationships with account portfolio & Vendors via
phone calls, emails, and job quality followup
6. Act as a liaison between clients and operations & other departments to ensure efficient
service levels are delivered to the clients.
7. Customer Services Survey
8. Assisting management and Team Manager with any assigned special projects and
providing backup to the team manager when required
9. Additional duties as assigned
10. Contributes to team effort by accomplishing related results as needed
Skills
Job Details
Freight Connection Pakistan Pvt Ltd
What is your Competitive Advantage?
Similar Job Titles
Customer Services / Collection Officer / AR
Customer Service Representative
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
