French Speaking Customer Service Representative-Onsite

Alpha CX is seeking experienced French-speaking Customer Support Representatives to join our onsite team based in Lahore. This full-time role involves providing high-quality customer service and technical support primarily through live chat and email. The ideal candidate will be fluent in French for customer interactions and proficient in English for internal communication, training, and documentation. Candidates should have a strong background in technical support and live chat environments, with the ability to troubleshoot issues effectively while maintaining professionalism. This position offers a competitive salary and the opportunity to work in an international customer support setting.

Key Responsibilities
- Deliver professional customer support in French via live chat and email channels.
- Accurately understand customer concerns and provide timely, effective solutions.
- Troubleshoot technical issues and handle support inquiries efficiently.
- Maintain high standards of customer service and professionalism at all times.
- Record and update customer interactions in internal systems with precision.
- Escalate complex technical problems to appropriate internal teams when necessary.
- Communicate clearly in English with supervisors, management, and internal teams.
- Adhere to company policies, service standards, and quality guidelines.
- Protect customer information and ensure confidentiality.
- Collaborate with technical and customer service teams to enhance the overall customer experience.

Required Qualifications
- Fluent communication skills in French, both written and spoken, are mandatory.
- Good working proficiency in English for internal communication and coordination.
- Minimum of 1 year of customer service experience.
- Proven technical support experience is required.
- Prior experience in live chat support is essential.
- Experience handling email support is necessary.
- Bachelor’s degree is mandatory.
- Strong technical aptitude with the ability to troubleshoot customer issues effectively.
- Excellent communication, interpersonal, and problem-solving skills.
- Comfortable using computers, CRM systems, chat platforms, and other customer support tools.
- Must be available to work onsite at the Lahore office and be based in Pakistan or able to relocate.

Preferred Qualifications and Benefits
Candidates with experience in e-commerce, international customer support, BPO, or technical support environments will have an advantage. Alpha CX offers a competitive salary ranging from PKR 140,000 to 160,000 based on experience. The company provides opportunities for professional growth and career development in customer service and technical support. Employees gain exposure to international customers, particularly French-speaking clients, and benefit from a supportive team culture focused on collaboration and continuous improvement. Working at Alpha CX allows you to build valuable skills in technical support, customer experience, and cross-cultural communication.

This is an onsite position located in Lahore, Pakistan. Fluency in French is mandatory, while English proficiency is required for internal communications. If you meet these qualifications and are interested in joining a dynamic team delivering world-class customer support, Alpha CX encourages you to apply.