Front Desk & Customer Service Assistant

We are seeking a Front Desk & Customer Service Assistant to join our vibrant photography studio located in Clifton, Karachi. This role is essential in delivering an exceptional client experience by welcoming guests, managing bookings, assisting with deliveries, and supporting the overall workflow between the front desk and studio team. The ideal candidate will be professional, organized, and customer-focused, ensuring smooth daily operations and maintaining a welcoming reception area.

Key Responsibilities:
- Greet and assist walk-in customers with professionalism and courtesy.
- Operate the POS and booking system to schedule new photo sessions and orders.
- Retrieve and manage customer photo archives efficiently.
- Guide clients through the studio’s services and available photo packages.
- Handle the delivery of photo prints and digital files accurately.
- Promote and cross-sell additional products and services such as frames and photo editing options.
- Maintain effective communication and coordination between the front desk and the studio team.
- Ensure the reception area is clean, organized, and presented professionally at all times.

Required Qualifications:
- Previous experience in a customer service or front desk role is preferred.
- Comfortable using computers and internal software systems.
- Basic knowledge of POS and booking software is advantageous.
- Strong communication and interpersonal skills to engage with clients effectively.
- Attention to detail and excellent organizational abilities.
- Ability to work full-time from 9:00 AM to 9:00 PM, Monday through Saturday.

Preferred Qualifications and Benefits:
- A basic understanding of photography services and photo editing tools such as Adobe Photoshop or Lightroom is a plus.
- Reliable transportation to and from the workplace is necessary due to the studio’s operating hours.
- Competitive monthly salary ranging from Rs30,000 to Rs40,000.
- Sundays and public holidays off, providing a balanced work schedule.
- Opportunity to work in a creative and fast-paced environment with a supportive team.

Applicants should be confident in managing customer records, booking new orders, and handling deliveries with accuracy. Comfort with cross-selling additional services and using digital tools for bookings and payments is essential. This position requires in-person attendance at the studio.

Candidates interested in this opportunity should be prepared to answer the following during the application process:
- Do you have reliable transportation to commute daily?
- Are you available to work the specified hours full-time?
- Are you comfortable managing customer records, bookings, and deliveries?
- Can you confidently cross-sell products and services?
- Do you have prior customer service or front desk experience?
- Are you proficient with computers, POS systems, and booking software?
- Do you have any experience or basic knowledge of photo editing software like Adobe Photoshop or Lightroom?

This is a full-time position based in Clifton, Karachi, offering a chance to grow within a creative photography studio. If you meet the qualifications and are eager to contribute to an excellent client experience, we encourage you to apply.