Front Desk Officer & Concierge

The Avenair is redefining premium urban living in Lahore by combining thoughtful design, comfort, and hospitality-driven service. As the company prepares for its next phase of growth, it seeks professionals who demonstrate sound judgment, high standards, professionalism, and a strong sense of ownership. We are currently looking for a Front Desk Officer & Concierge to serve as the welcoming first point of contact for owners, residents, tenants, and guests. This role is pivotal in delivering the personalized and accurate service that embodies the Avenair experience.

Key Responsibilities

- Welcome residents, owners, tenants, guests, and visitors with professionalism and warmth, ensuring a positive first impression.
- Manage telephone calls, emails, inquiries, and service requests promptly and efficiently.
- Provide information about local attractions, restaurants, events, and other relevant services.
- Arrange restaurant reservations, transportation, tours, event bookings, and special requests through approved service providers.
- Build strong relationships with regular and VIP residents and guests, maintaining accurate preference records and coordinating special arrangements.
- Receive, register, categorize, and track complaints and service requests, ensuring timely acknowledgment and appropriate escalation.
- Collaborate closely with Housekeeping, Engineering & Facilities, Security, and Bell Desk teams to ensure all requests are completed satisfactorily.
- Resolve routine concerns within approved guidelines and escalate complex or sensitive issues to the Duty Manager.
- Maintain a proactive approach to resident satisfaction and service quality.
- Verify visitor authorizations, maintain accurate visitor logs, key registers, and access-card records.
- Coordinate food, mail, courier, and parcel deliveries securely and efficiently.
- Assist with apartment handovers, check-in and check-out procedures, and tenant onboarding following approved SOPs.
- Process advance booking fees accurately and coordinate payment reconciliation with the Finance Department.
- Maintain confidential records related to CAM charges, utility bills, rental apartments, and resident documentation.
- Prepare daily operational reports, maintain accurate shift logs, and ensure comprehensive shift handovers.

Required Qualifications

- Bachelor’s degree preferred; however, intermediate qualification with relevant experience will also be considered.
- One to three years of experience in Front Desk Operations, Concierge Services, Guest Relations, or Customer Service, preferably within hotels, serviced apartments, or premium residential properties.
- Working knowledge of Property Management Systems such as OPERA, IDS, or similar platforms, along with proficiency in Microsoft Office.
- Experience in cash handling, booking payments, billing documentation, and maintaining guest or resident records is advantageous.
- Fluency in English and Urdu is required; additional languages are a plus.

Preferred Qualifications and Benefits

- Good knowledge of Lahore’s attractions, restaurants, and local service providers is desirable.
- Excellent communication and interpersonal skills, combined with a strong customer-service orientation and genuine commitment to resident satisfaction.
- Professional grooming, etiquette, and courteous manner are essential.
- Ability to remain calm and effective under pressure, with strong organizational skills, attention to detail, and disciplined follow-up.
- Integrity, discretion, and the ability to handle confidential information responsibly.
- A proactive, dependable, and team-oriented approach.

This is an on-site, guest-facing role based in Gulberg, Lahore, offering a visible position at the heart of a premium residential and hospitality property. The role provides opportunities to develop practical expertise in guest relations, concierge services, and building operations. Structured training programs and regular departmental sessions support professional growth. The Avenair fosters a performance-focused environment that values service excellence, teamwork, integrity, and accountability.

The monthly salary for this position ranges from Rs40,000 to Rs50,000. The Avenair is an equal opportunity employer and welcomes applications from all qualified candidates who are passionate about genuine hospitality and eager to make a meaningful impact.