Front Desk Officer (Female)

Australian Concept Infertility Medical Center

Lahore , Pakistan

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We are seeking a professional and patient-focused Front Desk Officer to join the Australian Concept Infertility Medical Center located in Lahore’s New Garden Town. The ideal candidate will play a vital role in creating a welcoming environment for patients and visitors while efficiently managing front desk operations. This position involves handling inquiries, coordinating appointments, and ensuring a smooth and positive experience for all patients visiting the center.

Key Responsibilities:
- Welcome and assist patients and visitors with professionalism and courtesy.
- Manage front desk activities including patient registration and appointment scheduling.
- Handle incoming calls, respond to patient inquiries, and manage appointment-related requests promptly.
- Provide accurate information to patients regarding consultations, procedures, and available services.
- Coordinate effectively with consultants, ART Coordinators, nursing staff, and other departments to facilitate patient flow.
- Maintain accurate patient records, appointment logs, and other relevant documentation.
- Guide patients through consultation procedures, waiting times, and registration requirements.
- Address patient queries and complaints with patience and professionalism, escalating issues to the appropriate department when necessary.
- Uphold patient confidentiality and adhere to organizational policies and procedures.
- Ensure the reception area is organized, clean, and welcoming at all times.
- Assist with patient feedback collection and perform other administrative duties as assigned.

Required Qualifications:
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- 1 to 2 years of relevant experience in reception, customer service, or front desk operations; experience in a hospital or healthcare setting is preferred.
- Excellent communication and interpersonal skills to interact effectively with patients and staff.
- Pleasant personality with a professional and patient-friendly demeanor.
- Proficiency in computer skills, including MS Office applications.
- Strong organizational, coordination, and multitasking abilities.
- Ability to handle patient inquiries and complaints with empathy, patience, and professionalism.
- Demonstrated sense of responsibility, punctuality, and commitment to maintaining confidentiality.

The position offers a monthly salary starting from Rs35,000. This is an in-person role based at the medical center’s location in Lahore. Candidates who are dedicated to providing exceptional patient service and contributing to a positive healthcare environment are encouraged to apply.