Front Desk Officer

The Front Desk Officer position at PAXICO’s coworking space in Islamabad is a full-time, on-site role focused on delivering a welcoming and professional first impression to members and visitors. This role involves managing check-ins, responding to inquiries, and providing guidance on PAXICO’s services and facilities. The ideal candidate will be the friendly face of the coworking space, ensuring smooth daily operations and a positive experience for all who enter.

Key Responsibilities

- Welcome and assist members and visitors, managing check-in processes efficiently and courteously.
- Handle incoming phone calls and emails, providing timely and accurate information.
- Manage meeting room bookings and coordinate schedules to optimize space usage.
- Liaise with the café and operations teams to ensure seamless service delivery.
- Provide guidance to members regarding PAXICO’s facilities and services.
- Maintain front desk records, handle mail and deliveries, and ensure shared areas are clean and organized.
- Collaborate closely with community and technical support teams to resolve member issues promptly.
- Perform basic office administration tasks to support smooth day-to-day operations.

Required Qualifications

- Strong interpersonal skills with the ability to communicate clearly and professionally with a diverse range of members and visitors.
- Experience in receptionist duties, including greeting guests, managing inquiries, and coordinating appointments or bookings.
- Proven customer service skills, emphasizing responsiveness, problem-solving, and maintaining a positive member experience.
- Comfortable using office equipment and basic technology such as phones, printers, scanners, and coworking management software.
- Knowledge of office administration practices, including record-keeping, mail handling, and front desk organization.
- Fluency in English is required; proficiency in local languages is considered an advantage.
- Ability to work full-time on-site in Islamabad and manage multiple tasks in a fast-paced environment.

Preferred Qualifications and Benefits

- Prior experience in coworking spaces, hospitality, or front desk roles is preferred but not mandatory.
- Opportunity to work in a dynamic coworking environment with exposure to diverse professionals and industries.
- Collaborative work culture that encourages teamwork and professional growth.

This role is ideal for someone who thrives in a customer-facing position and enjoys multitasking in a vibrant, fast-paced setting. The Front Desk Officer will play a key role in shaping the member experience and supporting the operational success of PAXICO’s coworking space.