Check-out: Register incoming guests, verify identity and payment methods, assign rooms, and process final billing upon departure.
Reservations &
Inquiries: Handle room bookings via phone, email, or online platforms, and answer questions about rates, availability, and hotel amenities.
Guest Relations &
Support: Greet guests warmly, resolve complaints professionally, and provide information on local attractions, dining, and transportation.
Inter-Departmental Coordination: Communicate directly with housekeeping to ensure rooms are clean and ready, and coordinate with maintenance or security for guest requests.
Administrative &
Cashiering Duties: Maintain front desk logs, balance daily cash or card transactions, post charges, and manage shift handovers.
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