Front Desk Officer (Males & Females)

We are seeking a friendly, professional, and customer-focused Front Desk Officer to join our hotel team. The successful candidate will play a vital role in creating a welcoming atmosphere for guests and ensuring their stay is smooth and enjoyable. This position requires excellent interpersonal skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities
- Welcome and assist hotel guests in a professional manner.
- Manage check-in and check-out procedures promptly and accurately.
- Handle room reservations, cancellations, and respond to guest inquiries.
- Answer phone calls and address guest requests in a timely fashion.
- Provide detailed information about hotel services, facilities, and nearby attractions.
- Resolve guest concerns by coordinating with relevant departments to ensure quick solutions.
- Maintain accurate guest records and front desk documentation.
- Collaborate with housekeeping and other departments to monitor room status.
- Process payments, billing, and basic cash transactions with accuracy.
- Maintain a professional and inviting front desk environment at all times.

Required Qualifications
- Strong communication and interpersonal skills.
- Pleasant personality with a strong customer-service orientation.
- Good command of English; proficiency in additional languages is a plus.
- Basic computer skills, including familiarity with MS Office applications.
- Flexibility to work various shifts, including weekends and holidays.
- Previous experience in a hotel or front desk role is preferred but not mandatory.

Preferred Qualifications and Benefits
Candidates residing near the International Airport and Bhatta Chowk areas will be given preference. This is a full-time, in-person position within the hotel and hospitality industry. The monthly salary starts from Rs 30,000.

If you are enthusiastic about delivering excellent guest service and thrive in a dynamic environment, we encourage you to apply.