Front Desk Operator (Receptionist)

Floret Capitals (Pvt.) Ltd., a leading brokerage firm and corporate member of the Pakistan Mercantile Exchange (PMEX), has been delivering exceptional commodities trading services since its establishment in 2015. Known for its dedication to client satisfaction and professional excellence, Floret Capitals continues to expand its presence in Pakistan’s financial sector. We are currently seeking a polished and well-organized Front Desk Operator to serve as the first point of contact for clients and visitors. This role requires a warm demeanor, clear communication skills, and strong attention to detail to effectively represent the company both in person and over the phone.

Key Responsibilities:
- Greet and welcome clients, visitors, and guests in a professional and friendly manner.
- Answer, screen, and forward incoming calls while taking accurate messages when necessary.
- Manage the front desk area, ensuring it remains clean, organized, and presentable at all times.
- Maintain visitor logs and appointment schedules, coordinating meetings between clients and staff.
- Handle initial client inquiries and direct them to the appropriate departments.
- Receive, sort, and distribute mail, couriers, and deliveries efficiently.
- Support various administrative tasks including data entry, filing, scanning, and record keeping.
- Assist the team with account opening documentation and client follow-ups as required.
- Monitor office supplies and coordinate restocking with the administrative team.
- Maintain strict confidentiality of all client and company information.

Required Qualifications:
- Bachelor’s degree preferred; however, candidates with Intermediate education and relevant experience will also be considered.
- 1 to 2 years of experience in front desk, receptionist, or office administration roles; experience in financial services is an advantage.
- Excellent verbal and written communication skills in both English and Urdu.
- Confident, presentable, and professional with strong interpersonal skills.
- Proficient in MS Office applications such as Word, Excel, and Outlook, along with basic computer skills.
- Strong multitasking, time management, and organizational abilities.
- Ability to handle clients politely and calmly, even during busy periods.
- Punctual, reliable, and capable of working independently as well as collaboratively within a team.
- Preference will be given to candidates residing in or near Islamabad/Rawalpindi.

Preferred Qualifications and Benefits:
- Competitive monthly salary ranging from PKR 40,000 to 50,000, commensurate with experience.
- Paid casual and sick leaves, along with additional short leaves on a monthly basis.
- Opportunities for skill development and career advancement within a professional and collaborative work environment.
- Exposure to a fast-paced financial services setting, enhancing both personal and professional growth.
- This is an in-person role based at the company’s office location.

If you are a professional, articulate individual ready to become the welcoming face of a reputable and growing brokerage firm, we encourage you to apply and join our dynamic team.