Front Desk Receptionist

Harlex & Co is a reputable immigration law firm dedicated to assisting individuals and families in achieving their aspirations of studying, working, visiting, and settling abroad. With a team of experienced legal professionals and counselors, the firm provides comprehensive guidance throughout every stage of the immigration process. Their services encompass immigration consulting, study abroad support, visit visa assistance, IELTS and PTE test preparation, as well as skilled courses and certifications designed to enhance migration profiles. Known for combining legal expertise with transparent and personalized advice, Harlex & Co strives to ensure each client’s journey abroad is smooth, well-informed, and successful.

Key Responsibilities
- Greet visitors professionally and manage the front desk to create a welcoming environment.
- Handle incoming phone calls efficiently, providing clear and courteous information while directing calls to the appropriate legal professionals or counselors.
- Schedule and manage appointments, coordinating client flow to optimize the team’s availability.
- Maintain the reception and waiting areas in an organized and presentable condition.
- Manage incoming and outgoing mail and courier services promptly.
- Perform basic clerical and administrative tasks, including document preparation and data entry to support the team.
- Respond to client inquiries accurately and provide detailed information about the firm’s services.
- Uphold confidentiality and demonstrate professionalism at all times while maintaining a client-focused approach.

Required Qualifications
- Proven experience in receptionist duties and front desk management, including visitor greeting, appointment scheduling, and client coordination.
- Excellent phone etiquette with the ability to manage a high volume of calls professionally and courteously.
- Strong clerical skills such as data entry, filing, record keeping, and proficiency in office software like MS Office.
- Effective verbal and written communication skills, capable of interacting confidently with diverse clients and colleagues.
- Well-trained and equipped to handle client-facing responsibilities with empathy, patience, and a positive, solution-oriented attitude.
- Previous experience in reception, administrative, or client service roles; experience within legal or immigration services is advantageous.
- Minimum education requirement of a high school diploma or equivalent; additional qualifications in administration, business, or related fields are a plus.
- Ability to maintain confidentiality, manage time efficiently, and work reliably in a fast-paced, professional environment.

Harlex & Co offers an opportunity to work in a dynamic and supportive environment where professionalism and client care are highly valued. This full-time, on-site position is based in the Lahore District and is ideal for candidates seeking to contribute to a team that makes a meaningful impact on clients’ international journeys.