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Front Office Executive – Calling & Scheduling

Workflow Hub Unverified

Karachi , Pakistan

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Posted Oct 17, 2026 13 views

We are seeking a motivated and organized Front Office Executive specializing in Calling and Scheduling to join our team. The successful candidate will manage inbound and outbound calls, coordinate patient appointments, conduct follow-ups, and support daily administrative tasks. This role requires professionalism, strong communication skills, and the ability to maintain accurate records while delivering excellent customer service in a fast-paced environment.

Key Responsibilities

- Handle inbound and outbound calls with professionalism and courtesy.
- Schedule, confirm, reschedule, and cancel patient appointments efficiently.
- Conduct follow-up and appointment reminder calls to patients.
- Respond promptly to patient inquiries, providing accurate and helpful information.
- Coordinate with patients and internal teams to ensure smooth scheduling and communication.
- Maintain accurate patient details, appointment records, and call logs.
- Transfer calls to appropriate departments and ensure timely follow-ups.
- Assist with general front office and administrative duties as needed.
- Uphold patient confidentiality and adhere to privacy policies.
- Provide excellent customer service with a polite and professional demeanor.

Required Qualifications

- Excellent verbal communication skills and telephone etiquette.
- Strong interpersonal skills with a customer-focused approach.
- Good organizational and time-management abilities.
- Basic computer proficiency, including familiarity with MS Office applications.
- Ability to multitask and work efficiently under pressure in a fast-paced setting.

Preferred Qualifications and Benefits

- Previous experience in calling, customer service, appointment scheduling, or front office operations is highly desirable.
- Experience in healthcare or medical billing will be considered an advantage.

Employee Benefits

- Insurance benefits to support your health and well-being.
- PSM benefits as part of the employment package.
- Conveyance allowance to assist with commuting expenses.

We are looking for a proactive, reliable, and detail-oriented individual who is confident in managing calls and coordinating appointments. A positive attitude and dedication to providing outstanding service are essential for success in this role.

Compensation: Rs 80,000 to Rs 100,000 per month
Work Location: On-site (in person)

This position offers an excellent opportunity to contribute to a dynamic team while developing your skills in a professional healthcare environment.

Skills

maintenance-repair-and-operations-mro Conveyance parcel-spend-management-psm process-safety employee-benefits medical-billing Invoicing billing-and-invoicing Health-care hubspot-inbound appointment-management appointment-scheduling ecology-environment environment-health-and-safety-hsse Time-management time-and-attendance policies-and-practices

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
First Shift (Day)
Job Location:
Karachi, Pakistan
Gender:
No Preference
Age:
18 - 65 Years
Career Level:
Mid-Level
Maximum Experience:
5 Years
Apply Before:
Oct 23, 2026
Posting Date:
Oct 17, 2026

Workflow Hub

· 11-50 employees - Karachi
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