Front Sales Executive

AlphaTach is seeking a confident and customer-focused Design Sales Frontliner to join our team. The ideal candidate will possess strong communication skills and a proactive approach to engaging with clients. This role involves turning inquiries into successful sales by understanding client needs, presenting appropriate design services, and guiding customers through the sales process. The successful applicant will build trust with clients, identify their requirements, and contribute to achieving the company’s sales and business development objectives.

Key Responsibilities

Client Communication and Engagement
- Engage with prospective and existing clients via calls, chats, emails, and other communication channels.
- Understand client design requirements and recommend suitable services.
- Clearly and professionally present service offerings, emphasizing their value and benefits.
- Build and maintain positive client relationships through timely and effective communication.
- Maintain a customer-focused and professional demeanor in all interactions.

Sales and Lead Conversion
- Manage incoming inquiries and identify genuine sales opportunities.
- Convert qualified leads into paying clients by addressing their needs and concerns.
- Accurately explain service packages, pricing, and deliverables.
- Follow up consistently with prospects to encourage decision-making and advance sales opportunities.
- Identify opportunities for upselling and cross-selling relevant services.
- Work towards individual and team sales targets while ensuring service quality.

Design Service Coordination
- Collect detailed project information, client preferences, and expectations before recommending services.
- Coordinate with design and production teams to communicate client requirements accurately.
- Help clients understand project scope, processes, and expected deliverables.
- Maintain clear communication between clients and internal teams throughout the sales cycle.
- Ensure client commitments align with service offerings and team capabilities.

Lead Management and Reporting
- Keep accurate records of client inquiries, follow-ups, sales activities, and lead status.
- Update CRM systems, spreadsheets, or internal tracking tools as needed.
- Track prospects through the sales pipeline and ensure timely follow-ups.
- Provide regular updates on sales performance, lead conversion, and client feedback.
- Maintain organized records to support effective sales planning and reporting.

Customer Relationship Management
- Address client questions and concerns professionally and promptly.
- Build trust by providing accurate information and setting clear expectations.
- Maintain consistent communication with prospects and existing clients.
- Support customer satisfaction and foster long-term business relationships.
- Collaborate with relevant departments to resolve service-related issues.

Required Qualifications
- Previous experience in sales, customer support, business development, or client servicing is advantageous.
- Excellent verbal and written communication skills.
- Strong persuasion, negotiation, and lead conversion abilities.
- Confidence in handling customer inquiries, explaining services, and managing objections.
- Good organizational skills with the ability to manage multiple leads simultaneously.
- Basic computer proficiency, including email, spreadsheets, and CRM or lead-management tools.
- Target-oriented mindset with a willingness to learn, improve, and contribute to team success.

Preferred Qualifications and Benefits
- Experience selling creative, graphic design, branding, publishing, or other digital services is a plus.
- Market-competitive salary package.
- Pick-and-drop facility for commuting convenience.
- Bi-annual performance and growth reviews to support career development.
- Opportunities to enhance sales, communication, and client-management skills.
- Collaborative work environment fostering professional growth.

Additional Details
Location: DHA Phase 7, Karachi
Work Arrangement: On-site
Shift: Night Shift
Employment Type: Full-Time
Salary Range: Rs70,000 to Rs230,000 per month

This position offers an excellent opportunity for motivated individuals to grow within a dynamic team while contributing to AlphaTach’s continued success in the design services industry.