Phone Banking Officer

FSC Integrated Services (Pvt.) Ltd.

Multiple Cities, Pakistan

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Posted 3 days ago 101 views Report Job

PKR. 45,000 - 45,000/Month

FSC Integrated Services (Pvt.) Ltd. is seeking enthusiastic, customer-focused, and motivated individuals for the position of Phone Banking Officer on behalf of one of Pakistan’s leading banks.

Locations: Lahore & Karachi

Position Details

Qualification: Bachelor’s degree in Business, Commerce, Arts, or a related field
Experience: Fresh graduates and candidates with up to 1 year of experience
Job Type: Rotational Shifts
Salary: PKR 45,000 per month + additional allowances and a comprehensive benefits package

Key Responsibilities

Handle customer inquiries and provide assistance with banking services and transactions over the phone.
Respond to customer questions, concerns, and requests promptly, professionally, and accurately.
Deliver excellent customer service while maintaining a courteous and helpful approach.
Ensure clear communication and a positive customer experience.

Required Skills

Strong verbal and written communication skills.
Basic computer proficiency and familiarity with common office applications.
Good interpersonal skills and a customer-oriented mindset.
Ability to work effectively in a rotational-shift environment.

Responsibilities

Respond promptly and courteously to incoming customer calls regarding banking inquiries and service requests.
Provide accurate information about bank products, services, and policies to customers.
Handle customer complaints effectively by identifying concerns, investigating problems, and providing appropriate solutions.
Maintain detailed and accurate records of each customer interaction in the company’s database.
Ensure adherence to company guidelines, compliance standards, and quality assurance procedures during all customer interactions.
Manage calls efficiently within stipulated timeframes while maintaining a high level of service quality.
Identify opportunities to promote additional bank products or services based on customer needs and preferences.
Collaborate with internal departments as needed to resolve complex customer issues.
Continuously update knowledge of banking products, procedures, and regulatory requirements.
Work flexible shifts as per schedule to provide coverage during peak call times.
Maintain confidentiality and security of customer information at all times.
Demonstrate professionalism and courtesy in all verbal and written communications.
Participate in training sessions and team meetings to enhance skills and knowledge.
Adapt quickly to new processes and technologies implemented by the company.

Skills

Customer Service Verbal Communication Call Handling Complaint Resolution Telephone Etiquette Interpersonal Skills Time Management Problem Solving Attention to Detail Basic Computer Skills

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Nov 15, 2026

Posting Date:

Oct 14, 2026

FSC Integrated Services (Pvt.) Ltd.

· 1-10 employees - Karachi, Lahore

FSC is an Integrated Solutions provider for Companies, Financial Institutions and Investors, with a team of Experienced Professionals covering the full spectrum of Financial Management and Human Resource related Services. The Company has linkages with reputable IT, Audit, Legal, Brokerage Firms, Capital & Equity Markets to provide a one window service.FSC is totally geared to meet the requirements of its Customers./p