CUSTOMER SERVICE Representative

At Fulcrum Pvt Ltd, the Customer Service Representative plays a crucial role in ensuring excellent customer experiences by managing and resolving inquiries and issues related to logistics, shipping, and freight forwarding. Strong problem-solving capabilities and an understanding of logistics processes are essential for success in this role, alongside leadership skills for managing and motivating a small team to achieve service goals.

Responsibilities

𝐖𝐄 𝐀𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆 | 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 𝐑𝐄𝐏𝐑𝐄𝐒𝐄𝐍𝐓𝐀𝐓𝐈𝐕𝐄
𝐋𝐨𝐜𝐚𝐥 & 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐃𝐞𝐬𝐤 – 𝐊𝐚𝐫𝐚𝐜𝐡𝐢

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Saddar, Karachi
𝐒𝐚𝐥𝐚𝐫𝐲: PKR 75,000 –100,000
𝐓𝐢𝐦𝐢𝐧𝐠𝐬: 9:00 AM – 6:00 PM
𝐃𝐚𝐲𝐬: Monday – Saturday

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
Handle customer and international agent inquiries.
Resolve complaints and provide timely solutions.
Coordinate with operations and logistics teams.
Update customers on shipment status.
Maintain customer records and CRM.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬
Minimum bachelor’s degree.
1–3 years of customer service experience.
Logistics/shipping/freight forwarding experience.
Strong communication and problem-solving skills.
Good organizational skills and attention to detail.

Skills

Logistics Coordination Team Leadership Customer Relationship Management Communication Skills Conflict Resolution Problem Solving Time Management Customer Support Software

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Experience:

2 Years

Apply Before:

Oct 31, 2026

Posting Date:

Sep 30, 2026

Fulcrum Pvt Ltd

· 51-100 employees - Karachi

Fulcrum is an ISO 9001-2008 certified Business Consulting Services Company. We offer customers the following services (Human Capital Development and Management Solutions, Business Process Outsourcing, Executive Search, Training and Development and Information Technology) which encompass continuum of essential business services to meet their needs throughout the business cycle and help organizations focus on their strategic initiative.