Phone Banking Officer

Fulcrum Pvt Ltd is seeking a dedicated Phone Banking Officer to join our dynamic team. The successful candidate will serve as the primary point of contact for customers, managing inquiries and providing exceptional service via phone.

Responsibilities

📌 Job Responsibilities:
• Handle inbound customer calls professionally
• Provide accurate information about banking products & services
• Maintain excellent customer service and call quality standards
• Resolve customer queries effectively
• Achieve daily & monthly performance targets

✅ Requirements:
• Bachelor’s degree (Mandatory)
• Strong communication and problem-solving skills
• Willingness to work in rotational shifts
• Customer service mindset and professional attitude

Skills

Customer Service Problem Solving Communication Customer Relationship Management Phone Communication Call Center Software Time Management Teamwork

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Experience:

Fresh

Apply Before:

Aug 24, 2026

Posting Date:

Jul 23, 2026

Fulcrum Pvt Ltd

· 51-100 employees - Karachi

Fulcrum is an ISO 9001-2008 certified Business Consulting Services Company. We offer customers the following services (Human Capital Development and Management Solutions, Business Process Outsourcing, Executive Search, Training and Development and Information Technology) which encompass continuum of essential business services to meet their needs throughout the business cycle and help organizations focus on their strategic initiative.