Customer Support Executive - eCommerce

FullDuplex Tech Verified

Lahore , Pakistan

Posted Feb 20, 2021 223 views Report Job

PKR. 40,000 - 100,000/Month

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Job Description

Our Well-Reputed UK firm based in Lahore looking for ''E-Commerce Customer Support'' with a highly qualified background and must have nice English spoken skills for the position of Customer Service Representative. In this role, you will be a primary contact by phone or email for customer inquiries about our products and brand before and after-sales.

Main Responsibilities:

  • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
  • Assist clients on order-on-line.
  • Deal with orders in the back office and liaise with logistics.
  • Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
  • Manage ongoing customer relationships utilizing our CRM tools.
  • Develop collaborative, positive working relationships with staff. 
  • Assist customers with after-sales service issues.
  • Be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to clients.
  • Maintain and update regular client correspondence.

Job requirements:

  • Minimum of 2 years experience in customer service.
  • Must be a sales-oriented person.
  • Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program.
  • Outstanding written and verbal communication skills, great phone etiquette, and elevated speech.
  • Proactive personality and self-motivator.
  • Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment.
  • Proven to be organized, methodical, rigorous.
  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.
  • Team player able to develop great relations with co-workers.

Job Details

Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 21, 2021
Posting Date:
Feb 20, 2021
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FullDuplex Tech

Information Technology · 11-50 employees - Lahore

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