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Posted Nov 21, 2022 515 views
- To solve user problems by following standard operating procedures (SOP).
- Attend to customer support ticket and live chat
- Respond to user support ticket.
- Conduct troubleshooting using questionnaires to find out the level of support needed
- Create tickets for Level 2 support
- Provide product information - Answering pre-sales technical questions Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
- To solve user problems by following standard operating procedures (SOP).
- Monitoring network, server performance, and uptime
- Other job-related duties as assigned
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Rotating
Job Location:
Gender:
Male
Age:
20 - 45 Years
Minimum Education:
Diploma
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 22, 2022
Posting Date:
Nov 21, 2022
Furcop Innovation Sdn. Bhd
Information Technology · 1-10 employees - Islamabad, Karachi, Timergara, Uthal, Village Sunder, Yazman Mandi, Zhob, Ziarat
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