We are looking for an Assistant Manager for our Customer Success department. The ideal candidate should be a tech savvy, possess strong customer empathy, and ensure growth (ROI), retention and customer satisfaction. He will take care of a broad range of tasks such as minimize churn, proactively create engagement with high value customers for retention and upselling, and to drive maximum value by ensuring the best experience. He will be developing strategies to help marketing and product managers in aligning the right expectations of customers with our service by improving messages on our platform and website. He will also be assisting HoD by monitoring and enabling team members to identify up-sell opportunities and prepare a weekly report of their performance.
Responsibilities and Duties:
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More