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Job Description

The role is to achieve world-class levels client support, value-added usage, retention, and ensuring customer loyalty. Must be resilient to deal with upset and aggrieved customer facing situation. Individual should possess the ability to read, write, and speak French/German fluently with a good French or Neutral accent.

Responsibilities and Duties:

  • Customer orientation and ability to adapt/respond to different types of profiles.
  • To manages complex transactional or emotional customer situations promptly and professionally.
  • To identify and assess customers’ needs to achieve satisfaction.
  • To provide accurate, valid and complete information by using the right data sources and knowledge.
  • To plan, prioritize, and manage time effectively for assuring 100% customer satisfaction.
  • To communicate timely correspondence back to customers, track and resolving any issues.
  • To answer calls professionally and provide information about products and services.
  • To maintain healthy relationships with loyal customers to retain them.
  • To engage with the customers to resolve queries within the given time frame.
  1. Education: Bachelors.
  2. Experience: Minimum 2 - 3 years.

Specific Skill:

  • Ability to read, write, and speak French/German fluently with a good French or Neutral accent.
  • English communication and computer proficiency is a must with strong writing skills and communication skills.
  • Prior experience in customer facing area is a must.
  • Web savvy background with knowledge of ecommerce functions is an added bonus.
  • Personal characteristics: Adaptable, quick learner, team player and showcase integrity.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years (As a French teacher or on a similar position)
Work Permit:
Apply Before:
Apr 13, 2019
Posting Date:
Mar 13, 2019
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Gaditek Associates

Information Technology · 51-100 employees - Karachi

Gaditek is one of the finest "Technology Houses" in Pakistan. Starting its operations in 2008 as a Web Development services provider, Gaditek, over the past 3 years has successfully expanded the portfolio of services to include Mobile Development, Online Marketing, E-Business Consultancy and Outsour ...Read More

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