· Interact with customers (via Calls, LiveChat, Support Ticket, Emails etc.) to answer their queries
· Prepare a monthly report to analyze nonpaying customers and suggest ideas to minimize them
· Engage with customers to help them understand our billing
· Assist team members in handling chargebacks and disputes
· Assist team via monitoring tools to identify non-legit customers and contact them to verify their identity
· Ensure all the alerts and critical situations are handled on a timely basis as per documented guidelines
· Escalate critical problems to the Lead/Senior team members.
· Promotes and maintains a highly quality, professional, service-oriented company image within team and with customers.Identify areas of improvement to quality of work and help define solutions.