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Job Description

  • ·     Interact with customers (via Calls, LiveChat, Support Ticket, Emails etc.) to answer their queries

    ·     Prepare a monthly report to analyze nonpaying customers and suggest ideas to minimize them

    ·     Engage with customers to help them understand our billing

    ·     Assist team members in handling chargebacks and disputes

    ·     Assist team via monitoring tools to identify non-legit customers and contact them to verify their identity

    ·     Ensure all the alerts and critical situations are handled on a timely basis as per documented guidelines

    ·     Escalate critical problems to the Lead/Senior team members.

    ·     Promotes and maintains a highly quality, professional, service-oriented company image within team and with customers.

    Identify areas of improvement to quality of work and help define solutions.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Degree Title:
Graduate in Any Descipline
Career Level:
Minimum Experience:
2 Years (Candidates from O & A Level Background will be given preference)
Apply Before:
Nov 11, 2018
Posting Date:
Oct 11, 2018
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Gaditek Associates

Information Technology · 51-100 employees - Karachi

Gaditek is one of the finest "Technology Houses" in Pakistan. Starting its operations in 2008 as a Web Development services provider, Gaditek, over the past 3 years has successfully expanded the portfolio of services to include Mobile Development, Online Marketing, E-Business Consultancy and Outsour ...Read More