Customer Success Trainer

Gaditek Verified

Karachi , Pakistan

Posted Jul 23, 2019 233 views

PKR. 90,000 - 100,000/Month

Apply For This Job


Job Description

Gaditek is searching for a Customer Success Trainer Executive, a Training & Development expert to administer training programs for its Customer Success Agents / Supervisors.

In this role, you will be assessing the training and development needs to accomplish departmental/ organizational goals. You will actively participate and be responsible for analyzing, prioritizing all outgoing and incoming communications and improve sales and service quality across Cyber Security.

  • Accomplish Training and Development objectives by facilitating with recruiting, selecting, orienting, training, coaching, and counseling of CS Agents.
  • Communicate accurate requirements to the HR when prospecting new CS agents.
  • Conduct interviews/ tests to screen for the required skill set and attributes.
  • Conduct orientation training, core concepts training, attitude training and routine coaching sessions to ensure maximum productivity of CS agents.
  • Modifies or creates course materials and training manuals to meet specific training needs
  • Monitors training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.
  • Works with CS managers to identify and address learning issues, and new training needs regarding processes or product updates for specific employees or department.
  • Manages training and coaching, session logs in order to compile reports identifying ROI and value creation from all training efforts.
  • Responsible to identify arrange and manage/conduct specialized training sessions for CS managers to groom their skills and increase productivity (Webinars / Seminars etc.)
  • Compile detailed reports of all mentioned efforts above and present to CEO on Bi-Weekly basis.
  • Organize update and maintain “Live Chat” canned messages to arm CS agents with required tools to improve efficiency and accuracy of messaging.

Team Building and Delegation

  • We are looking for someone who shows a sincere interest in employees and the solutions to their problems. In this role, you are expected to:
  • Lend support and guidance to subordinates.
  • Display a harmonious and cooperative spirit.
  • Encourage collaboration with the team
  • Collaborate with individual team members to establish a development path
  • Excels in facilitating group discussions
  • Empower employees with the authority and resources to achieve results.
  • Encourage employees to solve their own problems and build foundations on mutual dependence and understanding.
  • Establish effective working relationships and become the goto person and be highly respected by employees for sharing concerns, problems, and opportunities.
  • Delegates with clearly defined responsibility and authority.

Creativity/Innovations Initiatives

  • Take a clever and imaginative approach to confront roadblocks for the CS Department.
  • Regularly present new ideas and approaches for system/process improvements in collaboration with CS managers.
  • Take initiatives for SOPs, structuring, standards, discipline, productive, quality in the CS Department.

Vision Alignment

  • Promote the company culture among peers in the respective team/department.
  • Excel in living the organizational values.
  • Promote strong support of the company’s mission and vision in daily routine.
  • Ensure CS Teams contribution to the company’s goals.
  • Build foundations on mutual dependence and understanding.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Software Design and Development
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Aug 23, 2019
Posting Date:
Jul 23, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium


Information Technology · 301-600 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More

Similar Job Titles

Customer Success Trainer

Gaditek, Karachi, Pakistan
Posted Sep 04, 2019