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Job Description

  • Build and grow community through identification of customer base, promotion of community, best practices, enablement, content, and strategic initiatives
  • Nurture, manage, and improve community culture. Create a healthy environment for members to connect with each other and facilitate, strengthen, and encourage those relationships.
  • Managing the community. Welcome new members, introducing community members to each other, and moderating community content, and providing customer support to community members.
  • Identify and nurture influencers and super users
  • Maintain a healthy community culture by developing and maintaining community guidelines and policies, and adding and removing members from the community.
  • Manage feedback and complaints and notify key stakeholders. Proactively respond to questions, concerns, complaints, and other communications as appropriate.
  • Gather testimonials and feedback produced in the community, to drive product innovation and guide better use cases.
  • Create strategic content designed to build relationships between members
  • Plan and host online and/or offline events for community members
  • Ensure content needs are addressed by working closely with marketing, content, product management, engineering, customer care, legal, and PR teams to create, launch and promote content. You will actively develop and drive strategy for optimized online customer experience, including facilitating content gaps and SEO of content
  • Proactively create, publish, and post material on social media channels, forums, blogs, and knowledgebase to increase customer success and satisfaction.

Job Details

Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Department:
Digital Marketing
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Digital Marketing Specialist
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 19, 2021
Posting Date:
Mar 18, 2021
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Gaditek

Information Technology · 601-1000 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More

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