- Build and grow community through identification of customer base, promotion of community, best practices, enablement, content, and strategic initiatives
- Nurture, manage, and improve community culture. Create a healthy environment for members to connect with each other and facilitate, strengthen, and encourage those relationships.
- Managing the community. Welcome new members, introducing community members to each other, and moderating community content, and providing customer support to community members.
- Identify and nurture influencers and super users
- Maintain a healthy community culture by developing and maintaining community guidelines and policies, and adding and removing members from the community.
- Manage feedback and complaints and notify key stakeholders. Proactively respond to questions, concerns, complaints, and other communications as appropriate.
- Gather testimonials and feedback produced in the community, to drive product innovation and guide better use cases.
- Create strategic content designed to build relationships between members
- Plan and host online and/or offline events for community members
- Ensure content needs are addressed by working closely with marketing, content, product management, engineering, customer care, legal, and PR teams to create, launch and promote content. You will actively develop and drive strategy for optimized online customer experience, including facilitating content gaps and SEO of content
- Proactively create, publish, and post material on social media channels, forums, blogs, and knowledgebase to increase customer success and satisfaction.
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
What is your Competitive Advantage?
Similar Job Titles
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
