This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted May 19, 2023 322 views
Job Description:
- Responsible for the work quality of all call center agents.
- To enforce proper service protocols and standard operating procedures for all agents. ·
- To review all call center documentation and work with the recruitment staff to coordinate new hire and training.
- To ensure compliance for quality assurance feedbacks and communication logs. ·
- To enforce disciplinary actions for noncompliance of SOPs and protocols for erring agents; monitor AHT (average handle time) or client-agent interaction time and address performance issues. ·
- To set call center department goals, adhere, and enforce departmental policies and procedures. ·
- To recognize and reward progress and finally, act as the initial management escalation point for issue resolution.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Gender:
Male
Minimum Education:
Bachelors
Career Level:
GM / CEO / Country Head / President
Minimum Experience:
9 Years
Apply Before:
Jun 20, 2023
Posting Date:
May 19, 2023
GCS Private Limited
Information Technology · 1-10 employees - Karachi
pSecurity and Surveillance is GCS's core competency . We have won rich recognitions from dignitaries , law enforcement organizations and the executive administrations for our contribution to safeguarding the lives and properties in Pakistan./p
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