GDS Ticketing Specialist - Sabre, Amadeus, Galileo - TJ / 1908414

Citylink Travel is seeking a skilled GDS Ticketing Specialist proficient in Sabre, Amadeus, and Galileo to join their team in Lahore. The role focuses on managing passenger reservations, fare pricing, ticket issuance, reissues, refunds, and cancellations with accuracy and efficiency. The ideal candidate will have a minimum of two years’ experience in airline ticketing operations and possess strong knowledge of Passenger Name Record (PNR) management, airfare pricing, and GDS queue handling. This position also involves leading a team of five, requiring excellent organizational and coordination skills to ensure smooth operational workflows.

The successful candidate will play a vital role in maintaining seamless airline ticketing processes by effectively utilizing GDS platforms for reservations and ticket management. Attention to detail and problem-solving abilities are essential, especially when dealing with complex ticketing scenarios such as fare rules application and schedule changes. Working in a fast-paced travel environment, the GDS Ticketing Specialist will contribute to customer satisfaction by ensuring accurate documentation and timely ticket processing, while managing team responsibilities to meet company service standards.

Key Responsibilities

- Handle airline reservations and create/manage Passenger Name Records (PNRs) using Sabre, Amadeus, or Galileo systems.
- Issue, reissue, exchange, refund, and void airline tickets accurately.
- Verify fare rules, availability, and pricing to ensure compliance with airline policies.
- Manage airline schedule changes and resolve ticketing issues promptly.
- Provide ticketing support to B2B travel agents through phone and email communication.
- Ensure all bookings and tickets adhere to airline and GDS rules and regulations.
- Maintain precise ticketing and reservation records for audit and operational purposes.
- Quickly resolve booking and ticketing discrepancies to minimize customer impact.

Required Qualifications

- Minimum of two years’ experience in airline ticketing operations with hands-on expertise in Sabre, Amadeus, and Galileo GDS platforms.
- Strong understanding of Passenger Name Record (PNR) management and airfare pricing structures.
- Proven ability to manage ticket issuance, refunds, reissues, and cancellations efficiently.
- Experience in handling complex ticketing scenarios including fare rules application and schedule adjustments.
- Excellent organizational skills with the ability to lead and coordinate a small team effectively.
- Strong communication skills to provide support and resolve issues with travel agents and customers.
- High attention to detail and problem-solving capabilities in a fast-paced environment.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with prior experience leading a team in a travel or airline ticketing environment will be preferred. The role offers an opportunity to work with a reputable travel company, contributing to a dynamic team focused on operational excellence and customer satisfaction.

This position is ideal for professionals seeking to advance their career in airline ticketing while demonstrating leadership and technical expertise in multiple GDS platforms.