Posted Aug 13, 2025 254 views
We are looking for a Customer Support Representative to provide excellent service to our clients by addressing inquiries, resolving complaints, and maintaining high customer satisfaction. The ideal candidate will have strong communication skills, patience, and the ability to manage multiple customer interactions efficiently.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues in a professional and timely manner.
Document interactions, feedback, and resolutions in the CRM system.
Escalate complex issues to relevant departments when necessary.
Maintain a positive and professional attitude at all times.
Meet or exceed customer service performance metrics.
Contribute to process improvements and customer satisfaction initiatives.
Requirements
Minimum Bachelor’s degree or equivalent experience.
1–3 years of experience in customer support or call center roles.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in MS Office Suite and CRM software.
Ability to work under pressure and handle multiple inquiries simultaneously.
Patient, empathetic, and customer-focused mindset.
Work Schedule
Timings: Monday to Saturday (Full-Time Role)
Benefits: Competitive salary, allowances, and health coverage.
Key Competencies
Customer service excellence
Communication and interpersonal skills
Problem-solving and conflict resolution
CRM and documentation skills
Time management and multitasking
Job Details
GEM Business Solutions
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