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Team Leader - Call Center

GEM Business Solutions Unverified

Lahore , Pakistan

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Posted Dec 02, 2022 220 views

PKR. 150,000 - 250,000/Month

Responsibilities

  • Supervising a team of call Centre representatives
  • Managing the shifts of call Centre agents and Social media monitors
  • Supervising the Social media monitors
  • Qualitative and quantitative trend analysis for call Centre and social media monitors
  • Quality check on social media monitors
  • Positive brand building of client brands on social media platforms
  • Quality control on call Centre representatives

Skills

  • Fluent/Proficient in written and spoken English and Urdu.
  • Written and Spoken fluency in Arabic is a plus.

Good to Know

  • Setting up a call Centre and troubleshooting the software used is a plus
  • Know-how of social media monitoring & social media listening

Education: Bachelors

Expected Start Date: 15/01/2022

Job Type: Full-time

Salary: Rs100,000.00 – Rs120,000.00 per month

Skills

Client Services Client Dealing

Job Details

Industry:
Consultants
Functional Area:
Client Services & Customer Support
Total Positions:
35+ Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Bahria Town Lahore, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jan 02, 2023
Posting Date:
Dec 02, 2022

Work Environment

Supervisor’s gender:
Either
Percentage of female coworkers:
60-69%

GEM Business Solutions

Consultants · 51-100 employees - Lahore
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