Genesys Contact Center QM

We are seeking a skilled Custom Software Engineer to lead the design, development, and configuration of applications, serving as the primary point of contact for project-related activities. The ideal candidate will have extensive experience with Genesys Cloud CX and be responsible for delivering innovative solutions that align with business processes and application requirements. This role demands strong leadership capabilities, technical expertise, and the ability to collaborate effectively across multiple teams.

Key Responsibilities
- Serve as a Subject Matter Expert (SME) in Genesys Cloud CX, guiding the team through technical challenges and decisions.
- Lead and manage the application development process, ensuring timely delivery and adherence to quality standards.
- Collaborate with cross-functional teams to contribute to key project decisions and problem-solving initiatives.
- Conduct thorough code reviews to maintain coding standards and implement best practices in software development.
- Provide technical solutions and troubleshooting support within the immediate team and across multiple teams.
- Drive the adoption of Agile methodologies and DevOps practices to enhance development efficiency and product quality.

Required Qualifications
- Minimum of 5 years of professional experience working with Genesys Cloud CX, including development and configuration.
- Strong proficiency in cloud-based application development, with hands-on experience in API integration and development.
- Solid understanding of Agile software development methodologies and DevOps tools and practices.
- Demonstrated problem-solving and troubleshooting skills in complex technical environments.
- Educational background comprising 15 years of full-time education.

Preferred Qualifications and Benefits
- Experience leading multi-team collaboration efforts, facilitating communication and coordination across diverse groups.
- Familiarity with Genesys Cloud Architect certification or equivalent expertise is advantageous.
- Exposure to Agile development frameworks and continuous integration/continuous deployment (CI/CD) pipelines is a plus.

This role offers the opportunity to work at the forefront of cloud contact center technology, contributing to impactful projects that enhance customer experience and operational efficiency. Candidates with a strong technical foundation and leadership mindset will thrive in this dynamic environment.