Online Handyman Consultation

Gentlemen's Handyman

Multiple Cities, Canada

Apply Now

Posted 4 hours ago 3 views Report Job

$. 400 - 400/Month

Gentlemen's Handyman is seeking a skilled and motivated Online Handyman Consultant based remotely in Pakistan to provide expert video consultations to Canadian customers. This full-time role requires working Alberta hours, focusing on diagnosing home repair issues, explaining repair options, and guiding customers on whether to handle repairs themselves or engage professional services. The consultant is responsible for converting consultations into booked handyman jobs by offering clear, confident advice and collaborating with the office team for smooth service delivery. A strong background in handyman skills, home maintenance, and construction, combined with excellent communication abilities, is essential for success in this role. The ideal candidate is technically proficient in residential repair and renovation topics and communicates effectively with customers to build trust and confidence during video consultations. They must be organized, sales-oriented, and adept at using CRM and online scheduling platforms to document interactions and follow up efficiently. While this position does not involve direct team management, it requires close cooperation with on-site estimators and the office manager to ensure customer needs are accurately captured and escalated when necessary for larger projects. This opportunity offers competitive monthly remuneration based on experience and extensive professional growth within a reputed handyman service provider.
Responsibilities
Conduct 15-minute video consultations with customers to understand and diagnose home repair and maintenance issues promptly and accurately.
Assess problems presented via video or photos and provide clear, actionable advice, including recommending materials, tools, and repair strategies.
Guide customers on DIY repair feasibility or the necessity of hiring professional handyman services to ensure optimal outcomes.
Recommend appropriate handyman services from the company, aiming to convert consultations into booked projects effectively and professionally.
Follow up with customers after consultations to confirm satisfaction, address additional questions, and encourage service bookings.
Collaborate with the office manager and on-site estimator by communicating detailed project information and customer requirements, ensuring seamless service coordination.
Document each consultation thoroughly, including photos, measurements, notes, and client preferences, using CRM software for accurate records.
Escalate complex or larger projects to the on-site estimator for specialized evaluation and service planning.
Maintain professional and confident communication during video calls, fostering a customer-centric approach while demonstrating strong problem-solving and sales capabilities.
Utilize virtual consultation tools and online scheduling platforms efficiently to manage appointments and client interactions in a timely manner.
Support the continuous improvement of consultation processes by providing feedback and insights based on customer interactions.
Adapt to working remotely with Canadian time zones, maintaining reliability and punctuality to meet client expectations.
Uphold high standards of customer service, ensuring clear explanations of technical topics tailored to non-technical audiences.