Get Licensed is the UK's leading workplace management solution platform. We are looking to hire a Customer Service Manager for our office in Karachi.
The Customer Service Manager will manage all aspects of customer service, specifically once a trainee has booked onto a course. Currently, there is a team in Pakistan which field customer service calls and tickets - the remit of the Customer Services Manager starts from the booking of a course by a prospective trainee (customer), right up to when the trainee has completed their course, has received their course completion certificate, and has completed their NPS score.
There are a number of key areas which are the responsibility of the Customer Services Manager:
The ideal candidate will have;
Get Licensed Limited is UK's largest security training booking platform. We connect individual's with the best SIA training at a location near them.