Posted Aug 04, 2017 4 views
Responsibilities
- Lead the team of Customer support
- Answering questions and provides assistance to potential and current customers
- Scheduling routing as per clients’ requirements/Complains on daily bases
- Coordinating and properly answer clients on e-mail regarding complains
- Responsible to maintain Daily Report of Sales and Performance
- Executing customer support Calls which will result in maximizing sale-in percentages
- Answering clients’ inquiries
- Up-selling and cross-selling while discussing the offered product with all customers
- Meeting or exceeding monthly / quarterly / annual customer support team goals
- Demonstrating excellent oral and written communication skills
- Using knowledge base / training material to resolve Customers concerns
- Cold Calling to Corporate Clients
- Follow up the leads
- Working in a professional environment with a professional attitude
- Must Be committed to the work
- Must have quality to gain the work load
Remuneration Package
The remuneration includes:
- Basic salary
- Medical
- Bonus
- Leaves Encashment
- Paid Leaves
- Other Perks
Work Environment
We are like a family, closely knit and moving together towards prosperity. Staff is encouraged to undergo professional trainings to improve their abilities. Our team is trained locally as well as abroad. The environment is condusive for maximum efficiency.
Skills Required:
- Leadership Skills
- Sales, Marketing, Customer Support
- Fluency in written & spoken English language
- Capability to understand and follow the procedures and advises of customers accordingly
- Patience and anger management skills
- Negotiation
Skills
Job Details
Ghazal International
Ghazal International
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