Operations Manager - Call Center

GlowfishLabs Unverified

Lahore , Pakistan

Posted Jan 12, 2018 860 views

PKR. 100,000 - 200,000/Month

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Job Description

About Glowfish

Glowfish is a leading technology business builder in Middle East and Pakistan with existing ventures including ServiceMarket, CarSwitch and GlowfishLabs. Founded by three ex-McKinsey and Company Partners, this boutique VC / incubator has quickly ramped up to over 60 employees across Dubai and Lahore. After successful entry in Home Services and the Auto vertical; Glowfish is now entering the Healthcare vertical in Pakistan. For more details on Glowfish and its ventures, please visit GlowfishCapital, GlowfishLabs, ServiceMarket and CarSwitch.

About OlaDoc

Although the grand vision is a 360-degree health services play, our initial offering shall consist of the following:

Clinic/Practice Management (B2B) - Digitize Practice:

OlaDoc aims to build a network of medical practitioners, while enabling them with digital tools to efficiently manage their practices, such as:

  • Enhance quality of patient care through easy and high-quality patient consultation record management

  • Organize their practice through patient profile management and an appointment scheduler

  • Collaborate with other doctors on the network

Doctor listing and Appointment Booking (B2C) - Digitize Presence:

OlaDoc will also provide consumers the ability to easily access profiles of Medical Practitioners and book appointments from the convenience of their computers and mobile phones. Additional value propositions will be added by OlaDoc for both the Consumers and Medical Practitioners over time.

 Location: Lahore, Pakistan

About the role and key responsibilities: Operations Manager

As “Operations Manager” for OlaDoc, you are expected to support our new venture with an impressive effort to build the brand by managing daily Sales and Call Center operations.

You will be responsible for improving performance, productivity and efficiency through the implementation of effective methods and strategies. And Glowfish resources will heavily support you with the required training and an innovative tool kit; we expect you to bring out your best!

Specifically, for the first 12 months, you are expected to:


  • Develop the operations function:

    • Build our team - help us with hiring strong candidates, contribute towards their talent development and expand our effort to build a great team

    • Streamline Call Center - assist senior management in implementing new and refine existing processes to improve efficiency

    • Monitor Sales - Performance manage the team, handle exceptions and help in meeting targets; drive accountability!

  • Contribute in developing and improving our overall strategy; be a thought partner in identifying areas for improvement

  • Collaborate with our product team to continuously improve customer experience

Applicant requirements:

  • Education: Holds a bachelor's degree or equivalent from an accredited university

  • Experience: Minimum of 3 years of experience in Operations is required

    • Experience working for a service sector startup is a major plus; prior experience working in the healthcare, insurance or pharmaceutical industry is also a plus

  • Leadership: Demonstrate ability to manage operational teams with patience, tact, and discipline

  • Must also demonstrate solid experience in MS Office suite; with proficiency in MS Excel - experience with other application softwares is also valued

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Bachelor (14 Years)
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Feb 12, 2018
Posting Date:
Jan 12, 2018
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Information Technology · 11-50 employees - Lahore

GlowfishLabs is the most exciting new software product company to startup in Lahore. Be a part of GlowfishLab’s kickass team and build awesome products poised to disrupt the regional markets with the perfect blend of technology and business acumen.

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