This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Nov 25, 2022 199 views
We are looking for an experienced and level-headed Floor manager (Call Center) to help us maintain our high level of service.
Major Responsibilities:
- MUST have good experience on USA Based Campaigns
- Training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Taking on other tasks or projects to support employees, other managers, and call center operations
Requirements:
- Excellent verbal and written communication skills.
- Fluent in English (American or Neutral accent).
- Comfortable with Night Shifts
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 26, 2022
Posting Date:
Nov 25, 2022
Golfer Dispatch Services
Travel/Tourism/Transportation · 1-10 employees - Lahore
We are working for USA online Truck Dispatching services.
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