Posted Nov 01, 2022 192 views
We are looking for a Business Development Manager to join our Client Success Team to create long-term, trusting relationships with our customers. The Technical Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
About Us:
Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support and services.
Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits on regular intervals, ensuring disaster recovery plans are in place and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time.
ROLE AND RESPONSIBILITIES
- Own overall relationship with assigned clients, which include Increasing adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Increase client satisfaction through regular meetings to understand business needs, technical objectives, communicate activity progress, and serve as technical liaison between client and GCS
- Help management to evaluate client’s requirement and make cost-effective proposals
- Participate in client/prospects meetings to explain / answer queries raised from clients/prospects.
- Do conduct RnD on different tools, techniques, technologies and see how GCS can leverage them into its business.
- Serve as the lead point of contact for all customer account management matters
- Managing and monitoring new customer onboarding
- Create and develop innovative strategies to resolve customer issues using sound decision making and critical thinking skills
- Convert client relationships into long term partnership by providing what is needed and within agreed cost and timelines without compromising GCS values.
- Keep management team well informed of account changes within organization and general client specific news
- Develop and share GCS performance and compliance report with clients on regular basis
- Conduct regular feedback surveys and take necessary actions to optimize client satisfaction.
- Prepare adhoc , weekly , monthly ,quarterly status reports for management
- Responsible for total incident ownership, managing all high and critical incidents and escalating appropriately
- Track and improve customer success KPIs
- Responsible for special client projects, requirement gathering, communication with cross-functional teams, management, and delivery as per the SLA/Contract.
- Take initiatives and identify any opportunities for improvement of internal processes.
Requirements
- Master’s degree in Business Administration, Marketing, or related field
- 3+ years proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
- Good working knowledge of IT Operational environments (vendor, contract management, Best Practices, SLA’s)
- Excellent knowledge of sales software such as Zoho, NetSuite or Salesforce
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Demonstrates their expertise in applying consultative methodologies and techniques to uncover potential new opportunities.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
Shift: Night (6pm-3am)
Job-Mode: Office-based
Skills
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
GCS Information Technology Solutions
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