CSR / Customer Service Representative

Grey Media Group Verified

Lahore , Pakistan

Posted 2 days ago 256 views Report Job

PKR. 45,000 - 60,000/Month

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Job Description

Grey Media Group is an established Business Process Outsourcing company running projects in multiple domains. We have our own onshore office in US with strong and loyal clientele. In order to fulfill the business requirements for our US clients we need some excellent Virtual Assistant for our inbound project.

Handsome salary package, and incentives to be offered to selected candidates.

Candidates must be energetic, self-motivated, self-driven and have good computer skills.

Suitable Profile for This Position:

• Must have experience in handling international clients via telephone.

• Must be available to work in evening & night shifts.

• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

• Provide quality customer service through phone calls.

• Experience in international call center would be preferred

Requirements and Qualifications

• Minimum education bachelor's degree

• Excellent communication skills

• Previous experience in a customer support role.

• High performer with a track record of over-achievement.

• Strong phone and verbal communication skills including active listening.

• Familiarity with CRM systems and practices.

• Customer focus and adaptability to different personality types.

• Ability to multi-task, set priorities and manage time effectively.

• Neutral or non-inflicted American accent.

• Familiarity with Internet, CRM & Web Development

Skills

Responsible Operations, Responsibility Excellent English

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Type:

Full Time/Permanent

Job Shift:

Third Shift (Night)

Job Location:

Lahore, Pakistan

Gender:

Female

Age:

20 - 35 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

1-3 Years

Job Details

Job Channel:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Female
Age:
20 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Mar 08, 2020
Posting Date:
Feb 17, 2020
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Grey Media Group

Information Technology · 1-10 employees - Lahore

Grey Media Group

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