Responsibilities include:

  • Answering Inbound calls.
  • Taking the local taxi/limo bookings.
  • Booking over the phone, email, or online and inputting data accurately into the software provided by the clients.
  • Providing a price quotation to the customers.
  • Deal with queries related to the company and bookings.
  • Create a positive brand image in front of the customers.
  • Respond to client inquiries promptly and professionally.
  • Liaise with clients, colleagues & drivers, and always work for the best interest of the company.
  • Dispatch and distribute jobs on time and according to the company's procedure.
  • Punctual, reliable, and responsible as per shift requirements.
  • Organized execution of daily tasks assigned by the company.

Requirements for the job:

  • Fluent English speaking and writing skills are required.
  • A minimum of 01 years of Call Centre experience (international campaign).
  • People with previous experience in a Limo or taxicab Campaign will be preferred.
  • Excellent skills in Customer Management.
  • Decent know-how of Taxi booking software. Preferably Limo Anywhere, iCabbi, Autocab.
  • Ability to multitask and problem-solving approach.
  • Knows Taxi/Limo dispatching.
  • Shift timings are rotating, and you are expected to work on a ROTA.
  • Agent's shifts will range from 8 hours a day 6 days a week with overtime also available.
  • Agents will be trained for a minimum of 03 to 07 days. The training session could be extended subject to Trainer feedback and evaluation.

Job Details

Industry:
BPO
Total Positions:
5 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 26, 2024
Posting Date:
Dec 26, 2023

Grey Solutions

BPO · 1-10 employees - Lahore

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