Grid Manager

The Grid Manager position based in Jaranwala plays a critical role in driving sales, revenue growth, and business development within the assigned grid. Reporting to the Regional Sales Manager, the incumbent will oversee key performance indicators related to mobile broadband, trade visibility, channel development, and cell site utilization. This permanent role requires a proactive leader who can effectively manage teams, coordinate with multiple departments, and ensure optimal market penetration and customer satisfaction.

Key Responsibilities

Sales:
Focus on increasing revenue from 3G and 4G sales, including handset sales, by establishing new smartphone shops and improving the performance of existing retailers. Ensure the quality and volume of gross adds for 3G and 4G services. Drive channel expansion across SIM selling, mobile load (ML), value-added services (VAS), mobile number portability (MNP), mobile broadband (MBB), ECATs, and postpaid services by identifying high-potential areas within the grid. Monitor and ensure timely purchase orders from franchises to maintain consistent stock availability.

Customer Services:
Manage end-to-end complaint resolution, customer satisfaction index (CSI) monitoring, quality assurance, and overall customer experience at franchise locations. Oversee trade marketing activities related to brand visibility, below-the-line (BTL) promotions, trade promotions, market splash events, product visibility, channel awareness, business development, and special events within the territory.

Planning:
Identify untapped market areas and guide teams to enhance retail penetration. Support Business Development Officers (BDOs) in planning effective sales routes. Prepare and submit accurate sales forecasts for SIM cards, scratch cards, mini load, and recharge on a daily, weekly, and monthly basis to facilitate efficient sales planning. Collaborate with the Regional Sales Head to design localized sales promotions targeting areas with low sales performance and network utilization.

Team Management & Supervision:
Ensure all staff and retailers receive comprehensive training and are well-versed in company products. Conduct regular market visits to verify stock availability across the territory. Keep channel partners informed and aligned with standard operating procedures (SOPs), discipline, targets, and trade promotions.

Merchandising:
Ensure the availability and proper placement of point-of-sale (POS) materials at retail outlets to support sales efforts.

Business Development:
Work closely with Marketing and Channel teams to coordinate BTL activities, trade promotions, business development initiatives, and special events within the grid.

Collaboration with Technical Team:
Maintain strong cooperation with the regional technology team to optimize network resource utilization, including operational expenditure (OPEX), site availability, LTE high utilization, and 3G/4G accessibility.

Required Qualifications

- Bachelor’s degree is mandatory.
- A minimum of 3 to 4 years of relevant sales experience is required, preferably within the telecommunications or related sectors.

This role demands a results-oriented professional with strong leadership skills, excellent market insight, and the ability to manage cross-functional teams effectively. The successful candidate will contribute significantly to expanding market share, enhancing customer satisfaction, and driving overall business growth within the assigned grid.