Posted Nov 25, 2025 303 views
We’re looking for a Customer Support Team Lead who can take ownership from day one — someone confident in handling customer interactions, solving issues independently, and improving support operations without needing extensive onboarding.
As the company grows, this role will quickly evolve into a leadership position, where you’ll guide new support staff and help shape workflows, service delivery, and performance standards.
Key ResponsibilitiesManage customer inquiries across multiple channels with professionalism and empathy
Deliver quick, accurate resolutions to maintain top-tier customer satisfaction
Identify recurring issues and recommend improvements to workflows
Collaborate with management to refine SOPs and support systems
Mentor junior team members as the department expands
Support the development of training materials and communication processes
2–3+ years of experience in Customer Support (eCommerce/Shopify experience is a plus)
Excellent English communication skills (written & verbal)
Strong problem-solving and conflict resolution abilities
Ability to work with minimal supervision
Leadership potential to manage a growing team
Calm, composed, responsible, and detail-oriented
Adaptable to a fast-paced, evolving environment
A key position in a fast-growing company
Clear pathway to leadership and team management
A dynamic, professional workplace where initiative is valued
Job Details
GrowthRatio Solutions
Providing IT and Marketing solutions all around the globe for the last 5 years, GrowthRatio solutions forecasts the IT & Marketing trends to facilitate its clients with professional freelancing and Virtual Assistance services. We, as a dedicated team of experts and experienced personals having years of rigorous experience in the IT industry provide multitude of services to international and local businesses including Admin Support, Customer Service Support, Virtual Assistance, E-commerce Management, Business Management, Digital Marketing, Lead Generation, Amazon, eBay, and Aliexpress web services, Backend support, Data Mining, Web scraping, Excel VBA email handling, SEO, Skip Tracing, Inbound and Outbound Call Center services, Cold Calling, Appointment setting and much more...
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