Posted Jul 02, 2026 14 views
We are looking for a motivated and professional Female Guest Relations Officer (GRO) or Guest Service Supervisor (GSS) to join our Front Office team. The ideal candidate will have excellent communication and interpersonal skills, a positive attitude, and a strong focus on customer service. This role provides an exciting opportunity to work in a fast-paced hospitality environment while building a rewarding career centered on delivering exceptional guest experiences.
Key Responsibilities:
- Greet and welcome guests with professionalism and warmth, ensuring a positive first impression.
- Respond promptly and efficiently to guest inquiries and requests to enhance overall satisfaction.
- Coordinate with various departments to ensure seamless guest services and resolve any issues that arise.
- Supervise and support front office staff to maintain high service standards.
- Maintain a polished and professional appearance at all times, reflecting the company’s brand and values.
- Handle guest feedback constructively and implement improvements to service delivery.
- Assist in training and mentoring junior team members to encourage professional growth within the team.
Required Qualifications:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to engage guests positively.
- A customer-focused attitude with a passion for hospitality.
- Well-groomed and professional demeanor suitable for a front office role.
- Ability to thrive in a fast-paced, high-pressure environment.
- Eagerness to learn and grow within the hospitality industry.
- Female candidates only.
Preferred Qualifications and Benefits:
- Previous experience in guest relations or front office operations is advantageous but not mandatory.
- Competitive monthly salary ranging from Rs50,000 to Rs60,000.
- Work location requires in-person attendance, providing direct interaction with guests and team members.
- Opportunity for professional development and career advancement within the hospitality sector.
If you are passionate about delivering outstanding guest service and eager to develop your career in hospitality, we encourage you to apply by submitting your updated CV to the HR Department for consideration.
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Avari Hotel Lahore
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