GTO - Telephone Operator / Receptionist

We are seeking a professional and courteous individual to manage incoming telephone calls and reception duties within a hospital environment. The role involves providing accurate information to patients and visitors, coordinating with various hospital departments, and ensuring smooth patient flow. The ideal candidate will handle all interactions with empathy and confidentiality while supporting administrative tasks related to patient appointments and general inquiries.

Key Responsibilities

- Receive and manage incoming telephone calls in a professional and courteous manner.
- Transfer calls to the relevant departments, doctors, or staff members as required.
- Provide basic information regarding hospital services, outpatient department (OPD) timings, appointments, and general inquiries.
- Manage the reception area, guiding patients, attendants, and visitors appropriately.
- Coordinate with Reception, Medical, Admission, Billing, and other departments to ensure smooth patient flow.
- Assist patients and attendants with general queries and direct them to the appropriate service areas.
- Maintain records of important calls, messages, and follow-ups as necessary.
- Ensure accurate communication of messages to concerned staff or departments.
- Handle patient and visitor interactions with courtesy, empathy, and confidentiality.
- Support reception-related administrative activities as assigned.
- Assist in managing patient appointments and coordination where applicable.
- Escalate complaints, emergencies, or important concerns promptly to supervisors or relevant departments.
- Maintain confidentiality of patient and organizational information at all times.
- Demonstrate professional conduct and effective communication with patients, attendants, visitors, and staff.
- Perform any other duties assigned by the reporting manager in line with departmental requirements.

Required Qualifications

- Proven experience in a receptionist or front-desk role, preferably in a healthcare or hospital setting.
- Strong communication skills, both verbal and written, with the ability to interact professionally with diverse individuals.
- Ability to manage multiple tasks efficiently and maintain composure in a fast-paced environment.
- Basic knowledge of hospital services and appointment scheduling processes.
- Proficiency in maintaining accurate records and handling confidential information.
- Demonstrated empathy and professionalism in patient and visitor interactions.
- Good organizational skills and attention to detail.

Preferred Qualifications and Benefits

- Experience working with hospital information systems or patient management software is advantageous.
- Familiarity with billing and admission procedures is a plus.
- The position offers a monthly salary ranging from Rs 50,000 to Rs 55,000.
- This role requires in-person attendance at the hospital location, providing opportunities for direct patient engagement and teamwork within a healthcare setting.

This position is ideal for candidates seeking to contribute to a supportive hospital environment by ensuring efficient communication and patient service. If you are committed to professionalism and compassionate service, this role offers a rewarding opportunity to be part of a dedicated healthcare team.