Required Skills

  • Bachelor’s degree is required.
  • 2 years of call center supporting American companies is required.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Proficient with Microsoft Office
  • Strong sense of responsibility and ability to complete tasks with minimal supervision.
  • Excellent English written and oral communication skills are required
  • Strong Command over Spoken-English with a good Accent.

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services to shortlist and transfer Interested clients to your daily/weekly lead target.
  • Dispatching of US employes to locations and taking their calls.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Generate daily, weekly and monthly reports.
  • Adhering to all company policies and procedures.
  • Keeping the work area clean and organized  
  • Flexible with shift work.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years (2 Years consecutive experience)
Apply Before:
Oct 29, 2022
Posting Date:
Sep 28, 2022

HA Network Solutions

Call Center · 1-10 employees - Rawalpindi

HA Netsol

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Call Center Representative

Forta Tech, Karachi, Pakistan
Posted Feb 03, 2023

Call Center Representative

Eagle Star Communication, Gujranwala, Pakistan
Posted Feb 02, 2023

Call Center Representative

ARAR Group, Peshawar, Pakistan
Posted Feb 03, 2023

Call Center Representative

RSFSOFT, Lahore, Pakistan
Posted Jan 12, 2023
View All
I found a job on Rozee!