Posted Jan 05, 2018 13 views
Ensure payment acceptance, check cashing, paid out and credit policies of the hotel are rigidly followed in order to minimize uncollectible bills.
Ensure follow up for payments :-
In-house guests for payment who exceed the credit limits.
Walk-in guests for overdue accounts.
Cash advance payment guests before their credit balance is exhausted.
Credit card payments before exceeding the approval obtained from the bank.
Ensure safe storage / delivery of valuables of the guests while reducing the hotel’s liability for lost or stolen items. Ensure record of all deposits and withdrawals from the Front Desk vault is maintained in the corresponding log book.
Ensure safe custody of all guest rooms and storage keys so as to ensure security of hotel assets and guest property. No unauthorized person is to be allowed entry in the guest rooms.
Supervise the functioning of concierge to provide timely and efficient services of pick up / drop of guests from / to the airport / railway station, handling of guest’s baggage, mail, messages and faxes to achieve high level of guest satisfaction.
Ensure reporting and reconciliation of discrepancies / damage / loss of property in the guest rooms etc.
Ensure accurate and timely submission and display of all required statistical data and performance reports.
Ensure maintenance of log books for the purpose of recording and disseminating pertinent information and instructions to all concerned.
Prepare weekly work schedule of the team.
Carry out orientation of new associates and training and development of all associates so that they can perform their functions more effectively.
Provide necessary feedback on all important activities to the Shift Executive / Executive Club Services Manager / Duty Manager / Night Manager.
Abide by the policies, rules and regulations of the Hotel on various issues / matters and Standard Operating Procedures.
Job Details
Hashoo Hotels
Established in 1960 by a young and enterprising Mr. Sadruddin Hashwani, the Hashoo group initially operated as a trading enterprise. Through its founder's vision, strategic direction and unwavering commitment, the Hashoo Group has emerged as Pakistan's premium conglomerate with a diversified international business portfolio. From its humble origins in cotton trading, the Hashoo Group business interests today span the globe and encompass hospitality, oil and gas exploration and production, information technology, investment, minerals, ceramics pharmaceuticals, travel and tourism, real estate and commodity trading business. The Hashoo Group of companies has in its fold, as owner and operators, the Pearl Continental Hotels and Marriott Hotels brands with presence in all major cities of Pakistan and Ocean Pakistan Limited, a prestigious Oil and Gas exploration and production company.
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