ROLE AND RESPONSIBILITIES:
1. Design and develop smooth operational affairs:
· Ensure end-to-end infrastructure management and configuration that includes all operating systems, MIS provide real time support on day to day IT related queries
· Ensure regular updates/maintains of end-to-end IT infrastructure, systems, software etc.
· Ensure monthly reports to management is planned and executed on time.
· Ensure end-to-end design and implementation of disaster recovery policy to ensure that IT services remains functional on any such occasion.
· Ensure end-to-end data security & protection is intact as per Regional SOPs2.
2. Support to line departments & individual staff members.
· Provide technical support to all internal staff.
· Ensure monthly report on “frequent “queries “of staff on IT related matters is submitted to the Chief Executive Officer.
· Ensure all staff request and queries are handled within a reasonable time frame.
· Ensure regular maintenance checks in all servers, switches, routers, and other connectivity devices.
3. IT Operations
· Responsible for all IT systems within organization, including networks, hardware, software, storage, and security systems.
· Designing, configuration and implementation of networks, systems, security, and storage
· Assist in migrating information assets and environments into compliant, secure systems e.g. PCI Security Compliance.
· To respond rapidly and effectively to IT security incidents, managing them in a professional manor.
· Review configuration and updates to ensure IT infrastructure is protected.
· Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
· To do regular maintenance checks in all servers, switches, routers, and other connectivity devices.
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